Policies

ALL TOURS  require a  per person deposit.  The amount of the deposit depends on the particular trip.  If a deposit is not received, your name may be removed from our registration roster.  Norwin Express Tours accepts checks or payments made on the Paypal site.

Tour Directors/Escorts: Norwin Express Tours multi-day tours are escorted by a  tour director. They are knowledgeable, courteous, and wish to see your comfort while on board the motor coach. They are responsible for all details from the beginning to the end of the tour so you can enjoy a carefree and memorable vacation. Any special request should be brought to the attention of the escort on the first day of travel. Any concerns should be brought to their immediate attention while on the trip.

Responsibility: Norwin Express Tours has made arrangements with hotels, transportation services and other independent parties beyond  its direct control to provide you with the travel services offered. We cannot be responsible for the acts or omissions of these parties, or anyone other than Norwin Express Tours employees. Norwin ExpressTours will not be liable for any loss or damage, injury or death that occurs as a result of Government actions, acts of God, late arrivals, missed connections and other factors beyond our direct control. We also reserve the right to cancel or alter any advertised tour or portion thereof.

When a Tour Must Be Cancelled: The cost of each tour is based on the assumption that a specified minimum number of persons will participate. Thirty days before departure, we check the final reservation lists to see if that required number has signed up.  If the minimum  number of reservations are not met, we may need to cancel the  trip.   We then notify everyone with reservations and refund their money in full.

Traveler Cancellation and Refund Policies: Regardless of reasons, cancellations result in costly and time consuming processes. For this reason we follow a strict cancellation and refund policy.

If you should need to cancel your reservation prior to 45 days before departure of any trip, a full refund will be given, minus the cost of any tickets purchased  in advance.

Cancellations occurring less than 45 days before departure will result in a $50.00 cancellation fee.

Cancellations less than 30 days of departure will result in a forfeit of the total reservation payment. No refunds will be issued for no shows.

No refunds will be issued for tours, attractions, meals, etc. in which individuals do not participate.

Any person who cannot travel independently and who would need assistance must be accompanied by a traveling companion who will be able to assist this person. Norwin Express Tours reserves the right to revoke acceptance of any passenger whose mental or physical deficiencies or disabilities, or dietary requirements, add to the responsibilities of the tour operator or escort.

 

Liability Clause

Norwin Express Tours, LLC offers retail travel services to customers, which are provided by separate and independent vendors of travel services. Norwin Express Tours, LLC does not operate, control, or otherwise provide the services of the independent travel vendors.  Hence, customer agrees that Norwin Express Tours acts only as agent for the client in acquiring transportation, hotel accommodations, sightseeing and other privileges, or services for the clients’ benefit, and on the express condition that Norwin ExpressTours shall not be responsible for any loss, accident, injury, delay, defect, omission or irregularity which may occur or be occasioned, whether by reason of any act, negligence or default of any company or person engaged in or responsible for carrying out any of the arrangements, or otherwise in connection therewith.”