Policies

  • ALL TOURS...

    require a  per person deposit.  The amount of the deposit depends on the particular trip.  If a deposit is not received, your name may be removed from our registration roster.  Norwin Express Tours accepts checks or payments made on the Paypal site.

  • Tour Directors/Escorts:

    Norwin Express Tours multi-day tours are escorted by a  tour director. They are knowledgeable, courteous, and wish to see your comfort while on board the motor coach. They are responsible for all details from the beginning to the end of the tour so you can enjoy a carefree and memorable vacation. Any special request should be brought to the attention of the escort on the first day of travel. Any concerns should be brought to their immediate attention while on the trip.

  • Responsibility:

    Norwin Express Tours, has made arrangements with hotels, transportation services and other independent third parties (individually, each a “supplier” and collectively, the “Suppliers”) beyond its direct control to provide you with the travel services offered. By contracting with Norwin Express Tours, you agree that Norwin Express Tours shall not be responsible for the acts or omissions of any Supplier, or any other party any other than Norwin Express Tours employees. Norwin Express Tours shall not be liable for any loss, cost, damage, expense, injury or death that occurs as a result of actions of any Supplier or the employees or agents of any Supplier, Government actions, acts of God, late arrivals, missed connections and other factors beyond the direct control of Norwin Express Tours. Norwin Express Tours also reserves the right to cancel or alter any advertised tour or portion thereof.

  • When a Tour Must Be Cancelled by Norwin Express Tours:

    The cost of each tour is based on the assumption that a specified minimum number of persons will participate. Thirty days
    before departure, Norwin Express Tours checks the final reservation lists to see if the minimum required number of persons has signed up. If the minimum number of reservations are not met, Norwin Express Tours may need to cancel the trip. In case of a cancellation due to the minimum number of reservations not me, Norwin Express Tours will notify those with reservations of the cancellation and refund their money in full.

  • When a Tour Must be Cancelled by a Supplier:

    Norwin Express Tours contracts with Suppliers to provide you with hotels, transportation services and other services related to your tour.  From time to time, Suppliers may cancel the services to which Norwin Express Tours has contracted.  By contracting with Norwin Express Tours, you agree that Norwin Express Tours shall have no liability to you for any cancellations made by a Supplier, except that Norwin Express Tours shall work in good faith with you and the Supplier to obtain a refund or other accommodation from the Supplier for you in accordance with the Supplier’s policies and procedures.

  • Traveler Cancellation and Refund Policies:

    Regardless of reasons, cancellations result in

    costly and time-consuming processes. For this reason, Norwin Express Tours follows a strict traveler cancellation and refund policy: 

    - If you should need to cancel your reservation prior to 60 days before departure of any

    trip, a full refund will be given, minus the cost of any tickets purchased by Norwin Express Tours for you in advance. 

    -If your cancellation occurs less than 45 days before departure, a full refund will be given, minus the cost of any tickets purchased by Norwin Express Tours for you in advance, and Norwin Express Tours will charge you a $50.00 cancellation fee. 

    -If your cancellation occurs less than 30 days before departure, no refund will be given and will result in a forfeit by you of the total reservation payment.  No refunds will be issued for no shows.

Liability Clause

Norwin Express Tours, LLC offers retail travel services to customers, which are provided by separate and independent vendors of travel services. Norwin Express Tours, LLC does not operate, control, or otherwise provide the services of the independent travel vendors.  Hence, customer agrees that Norwin Express Tours acts only as agent for the client in acquiring transportation, hotel accommodations, sightseeing, and other privileges, or services for the clients’ benefit, and on the express condition that Norwin ExpressTours shall not be responsible for any loss, accident, injury, delay, defect, omission or irregularity which may occur or be occasioned, whether by reason of any act, negligence or default of any company or person engaged in or responsible for carrying out any of the arrangements, or otherwise in connection therewith.

Scroll to Top